Frequently Asked Questions

• I had an accident. Now what?
  Call us first! We'll help you with everything. We'll help you file the claim, get your rental, we'll make it easy. Did you know that you have the right to choose the repair facility that you trust? You don't have to be troubled to run around and get multiple estimates or negotiate with your insurance company — we will do this for you. Just pick the shop you trust and let us do the rest for you.
• How do I make an appointment?
  We welcome walk-ins, however, if you make an appointment you will have priority when you arrive at your appointment time. Call us today to make an appointment or e-mail us your preferred date and times available and we will contact you to confirm. Here's how to contact us.
• I need a tow. My car is not safe or legal to drive.
  We will arrange and have your vehicle towed to our facility, pay for the towing and submit the bill for you to your insurance company.
• I need a rental car:
  If you were hit by someone else — the other party is responsible for your rental vehicle. We will help arrange this for you and work with you to make convenient arrangements for you and do our best to put you in a vehicle you will enjoy.
  If you are at fault — and are going through your own insurance, we will arrange everything for you.
• I don't have rental car coverage, it was my fault and I need a rental.
  We have been in the business for almost 30 years and have great relationships with major rental agencies. Let us help arrange a rental for you. Ask us for a quote today! Ask us about our rental car specials!
• My insurance company said I had to go to one of their shops.
  We have worked with all the major insurance companies for 30 years. You have the right to choose your repair facility. Call us or come in and we will call and work with your insurance company. We have been doing this for 30 years and most of our customers are repeat customers or referrals. Choose a facility that works for you!
• My insurance company says I have to go to one of their facilities to get the inspection first.
  Why should you have to be inconvenienced? We will arrange your drop off, inspection and work with your insurance inspector to assure a proper repair and thorough detailed estimate. Call us first and we'll take care of everything.
• I was in an accident where the other person who hit me doesn't want to go through insurance.
  This is common. Call us and we will help protect you through this process. We take digital photos before, during and after the repair, can arrange a rental quote prior to drop off for the other party and assist you in payment arrangements. If you keep everything clear up front and both parties co-operate, this can work out fine. Let us help you make sure this works out or help you understand when it's best to go through your insurance company, and let them assist you with us.
• Someone hit me and wants me to get the vehicle repaired at a friend of theirs.
  Choosing your repair facility is the most important part of the repair process. We look out for you! 30 years of experience, expert technicians, full insurance coverage, limited life-time warranty and claims assistance and high quality paint and repair materials make a difference for the look and safety of your vehicle. You have the right to choose your shop. Call us and we'll assist you.
• How long will my repair take?
  This depends on the amount of damage to your vehicle. We work for you however, and generally meet or exceed our competitors cycle-time. We have found from experience, our customers prefer quality over speed but your vehicle will be moving through the detailed repair process quickly. If you have special circumstances, let us know and dependent on the repair we may be able to assign multiple technicians to save some time. Let us know what your needs are and we will review what we may be able to do for you.
• Can you match the color?
  Yes! We have computerized color matching and other tools with the latest technology to determine the best color match. We also have talented technicians that hand-tint to exactly match the color of your vehicle. Each vehicles location, local weather, how it is cared for, where it is parked and where it was originally painted by the dealer — these all affect the exact color. Our experts will consider all of this and use the highest guidelines to assure a beautiful finish. We use high quality DuPont Waterborne paint. Your color will be beautiful and guaranteed with a limited lifetime warranty.
• What makes Brea Auto Body different?
  We have been family-owned and operated by the same owners for close to 30 years. We care about our Customers and our Community. When you have an issue, we listen, and will spend the time to make it right.
• How do I provide feedback about my experience at Brea Auto Body?
  Please send us an e-mail at CustomerCare@breaautobody.com. We want to hear from you!